No client message left unanswered.
Replyguard watches your client email, Slack and WhatsApp for messages nobody on your team has answered, and escalates them to the right person before the client has to chase.
- L1Priya, account managerAfter 1h 00m
- L2Marco, head of deliveryAfter 3h 00m
- L3Ana, managing directorAfter 5h 00m
Every waiting client, in one place
See who is waiting, for how long, on which channel, and who has been told. Sorted by how far each one has climbed.
| Client | Channel | Waiting | Level | Notified |
|---|---|---|---|---|
| Harbour Lane DentalBooking system down at the front desk | 5h 10m | L3 | Ana Ruiz | |
| Kestrel FreightCustoms papers for container 4471? | Slack | 2h 47m | L2 | Marco Diaz |
| Okafor & Lin ArchitectsRevised drawings before Friday | 1h 06m | L1 | Priya Shah | |
| Bellwether DairyDelivery missed this morning | 1h 02m | L1 | Priya Shah | |
| Tamsin Hale StudioQuestion about invoice 2219 | 48m | Replied | Daniel Ortiz |
Harbour Lane Dental
Final level, still unanswered
- Client wrote in09:04
- Priya notified10:04
- Marco notified12:04
- Ana notified14:04
- Ana reminded14:09
Rules that follow how your team really works
You decide who hears about a waiting client and when. Everything runs on your business hours, and a reply from anyone on your team closes it.
Your levels, your timings
Each level waits for the one before it. Add teammates or any email address.
Starts above whoever they wrote to
If a client emails someone on your levels directly, the next person up hears about it, not the people below.
L3Ana hears about it if Marco doesn’t reply
The final level keeps hearing about it
Reminders repeat on your chosen interval until someone replies or resolves it.
Only during business hours
A message on Friday evening doesn’t page anyone over the weekend.
A reply closes it
Answer the client from your usual inbox. The escalation resolves on its own.
- Marco notified12:04
- Marco replied12:31
Never capture
Threads involving these are skipped entirely, even with a client copied in.
Watching a director’s inbox shouldn’t mean storing it
The envelope first
We check who an email is from and to. Subject and body are only fetched when a registered client is on it.
Never-capture list
Lawyers, board, HR: anything involving them is skipped.
You pick the mailboxes
Monitor every mailbox or only the client-facing ones. Your own domain can never be registered as a client.
Sealed workspaces
Each customer’s data is isolated in the database itself. More on security
Running alongside your team, not instead of it
Nobody changes how they reply. Replyguard sits beside the tools you already use.
Connect your channels
Link Outlook, Slack or WhatsApp and choose which mailboxes to watch.
Name your clients
Tell us which addresses, domains or channels belong to each client.
Set your levels
Who hears first, who hears next, and how long each waits.
Reply as usual
Your team answers clients as it always has. We only speak up when nobody does.