The agreement
These terms are an agreement between [Company legal name] (“we”) and the business that signs up for Replyguard(“you”). By creating a workspace or using the service, you agree to them on behalf of your business.
The service
Replyguard monitors the communication channels you connect for client messages your team hasn’t answered, and notifies the people you choose according to the escalation levels you set. We may improve or change features; we won’t remove core functionality you rely on without reasonable notice.
Your account
- You are responsible for who you invite to your workspace and the roles you give them.
- Keep sign-in details and multi-factor authentication secure, and tell us about any misuse.
- You must be authorised to connect each mailbox, workspace or number you add.
Your data
You own the content of your connected channels. You give us permission to process it only to provide and secure the service, as described in our privacy policy. You are responsible for having a lawful basis to monitor the channels you connect, including telling your staff and clients where the law requires it.
Acceptable use
- Don’t use the service to monitor people or channels you aren’t entitled to.
- Don’t try to access other customers’ data or disrupt the service.
- Don’t resell or reverse-engineer the service without our written agreement.
Fees
Fees and billing terms are set out in your order or plan. [Payment terms, renewals and taxes]
Availability and support
We aim to keep the service available and will tell you about planned maintenance in advance. Escalation notices depend on the connected providers (such as Microsoft, Slack and Meta) and email delivery, so they are not a guaranteed alerting system for emergencies.
Confidentiality and security
Each party keeps the other’s confidential information confidential. We protect your data with the measures described on our security page.
Ending the agreement
You can stop using the service at any time. Either party may end the agreement if the other seriously breaches it and doesn’t fix the breach within [30] days. After it ends, you can export your data for [30] days, then we delete it.
Warranties and liability
[Warranty disclaimer, limitation and exclusion of liability, and indemnities, to be drafted by counsel]
Governing law
These terms are governed by the laws of [Governing law / jurisdiction].
Changes
We will give you notice before material changes to these terms take effect. Continuing to use the service after that means you accept the updated terms.
Contact
[Company legal name], [Registered address]. [contact@yourdomain.com]